Privacy Policy

At Sacred Acupuncture & Wellness, your privacy and the protection of your personal health information are very important to us. We are committed to maintaining the confidentiality, integrity, and security of your personal information in accordance with the Privacy Act 1988 (https://www.legislation.gov.au/C2004A03712/2019-08-13/text) and the Australian Health Practitioner Regulation Agency (AHPRA) guidelines.

This Privacy Policy outlines how we collect, use, store, and protect your personal information, as well as your rights to access and manage it.

1. Collection of Personal Information

We collect personal information to provide you with the highest level of care. The types of personal information we may collect include:

• Personal details such as name, date of birth, contact details (phone number, email address, etc.).

• Health information, including medical history, treatment records, and any other information necessary to provide treatment.

• Payment details, such as credit card or bank account information for billing purposes.

2. Use of Personal Information

Your personal information will be used for the following purposes:

• To provide you with acupuncture and adjunct therapies.

• To manage appointments, consultations, and treatments.

• For billing and payment purposes.

• To comply with legal and regulatory obligations, including meeting AHPRA and other professional standards.

• To communicate with you about appointments, treatments, and health-related information.

3. Disclosure of Personal Information

We will never sell, rent, or share your personal information with third parties without your consent, except in the following circumstances:

• To other healthcare providers involved in your care, with your consent, for continuity of treatment.

• If required by law, for example, to comply with a court order or under the guidance of regulatory bodies such as AHPRA.

• If necessary for billing and payment purposes, such as sharing payment details with your insurer (with your consent).

4. Storage of Personal Information

We store your personal and health information in both physical and electronic formats. We take all reasonable steps to ensure that your personal information is kept safe and secure, including:

• Using secure password-protected systems for electronic data storage.

• Keeping physical records in a secure, locked environment.

• Regularly reviewing our data security practices to ensure they are up-to-date.

5. Accessing and Managing Your Information

You have the right to:

• Request access to the personal and health information we hold about you.

• Request corrections to your personal and health information if it is inaccurate, incomplete, or outdated.

• Request the deletion of your personal information, where applicable and permitted by law.

To make a request, please contact us at sacredacupunctureandwellness@gmail.com

6. Retention of Personal Information

We retain your personal and health information for as long as it is required to:

• Provide the necessary treatment and services.

• Fulfill legal, regulatory, and professional obligations.

• For a period specified under AHPRA and other relevant regulations.

7. Consent

By providing your personal and health information, you give us explicit and informed consent to collect, store, use, and disclose this information as outlined in this Privacy Policy.

8. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to ensure it remains compliant with legislative changes or to reflect improvements in our privacy practices. Any changes to the policy will be communicated to you through appropriate means.

9. Contact Us

If you have any questions or concerns about how your personal information is handled, or if you wish to make a request for access, correction, or deletion, please contact us at:

Sacred Acupuncture & Wellness

10 MacLagen Street

Ormeau QLD 4208

Phone: 0422 590 810

Email: sacredacupunctureandwellness@gmail.com

10. Complaints

If you believe that we have violated your privacy rights, you may file a complaint with us directly or alternatively contact:

Office of the Australian Information Commissioner (OAIC)

GPO Box 5288

Sydney NSW 2001

Phone: 1300 363 992

Email: enquiries@oaic.gov.au

11. Changes

We reserve the right to change the terms of this Privacy Policy at our discretion, without notice to you. An up-to-date copy of our Privacy Policy is available on our website at http://www.sacredacupuncture.com.au

This Privacy Policy is designed to protect your rights and to ensure that Sacred Acupuncture & Wellness complies with all Australian privacy laws and AHPRA guidelines. Thank you for trusting us with your health and personal information.

(Updated 18th January 2026)